Shipping & Return Policy

States Authorized for Direct Shipment

Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states except (New Hampshire, North Dakota, Utah, and Illinois). If Winemerchantcafe.com is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Winemerchantcafe.com.

Shipping Costs

We use UPS as our standard carrier and GSO for CA, AZ, and NV. We use the shipper that offers the lowest cost at current market rates.

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. winemerchantcafe.com is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up for delivery, responsibility for the wine becomes the responsibility of the purchaser. We want you to be pleased with the product being shipped to you. If there are extreme weather conditions taking place during the time of your order, our Wine Merchant staff will contact you to communicate when your order will be shipped. If you are concerned about shipping options for your order, please do not hesitate to contact us at 805-688-7265 ext. 6 or at info@winemerchantcafe.com.

Returns & Cancellations

We will replace or refund you for any bottle of wine that is damaged or flawed within 30 days. Please send an email to info@winemerchantcafe.com or call us at 805-688-7265 ext. 6 to arrange for the return of a corked or flawed product. Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

Menu